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faqS

Child helps mother and family setting up a tent whilst camping in a field. They are assembling the tent poles

Find the answers to our most frequently asked questions

How quick do you ship my order?

Orders typically ship within 1 business day of us receiving your order. In many cases, if we receive your order before 12PM Monday to Friday, we will dispatch on the same day.

How will you send my order?

We typically use USPS Priority mail service.

I have just submitted my order but need to change the delivery address, what can I do?

Email us at sales@jyimportsus.com with the new delivery address and we will do our best to redirect it for you. Please note if the item has already been shipped it may not be possible to change the delivery address at this point.


RV, Fifth Wheel being towed by a pick up truck is parked up at a lake in front of trees in a forest, with park benches on the grass and reflections in the water

What is your returns policy?

We want you to be completely satisfied with your purchase. If you are not for any reason, please contact us at sales@jyimportsus.com within 30 days of receiving your delivery and, we will fully reimburse you for the cost of your order subject to the order being returned to us. 

Can I collect my order?

We are mail order only at this time.

How can I contact you?

Feel free to contact us at sales@jyimportsus.com or you can call us on 954.849.0721